Frequently Asked Questions

What happens if I need some technical help?

We are an authorised service centre for all our bikes and have facilities to work on, service and repair your Ebike.

Why choose an electric bike?

Age restriction - you have to be 14 years old to ride on the public highway.

What happens when I stop pedalling?

The bikes are still classed as normal bicycles, so when you stop pedalling the power assist stops, and you freewheel like a conventional bike.

Can I go faster than the 15mph legal limit?

The legal limit is based on when the power stops assisting you, so basically, yes! You can go as fast as you can pedal. The bike will just not provide any further assistance beyond 15mph.

Do I need a licence?

No. All of our electric bikes are classed as standard bicycles so no licence/insurance/MOT requirements whatsoever!

How long does it take to re-charge the battery?

This will vary depending on which battery you use, but on average they are 10Ah so most charge times are in the region of 5 hours.

Do I have to run the battery flat before I can re-charge it again?

No. All our electric bikes use lithium battery technology, which means that you can 'top up charge' your battery at any point.

Can I use the bike in the rain?

Yes! All of our bikes are designed to be used in all weathers.

Can I jet-wash my bike?

No. You should never jet-wash any bike as it forces water into the bearings causing premature wear.

Can I carry load and tow a trailer?

Yes. Our bikes come equipped with panniers for load carrying and most trailer systems work well with them.

How do I know what size I am?

Try before you buy! Our dealers are trained in cycle sizing, and will have bikes that you can not only try for size, but take out for a ride. They will also help you on your individual set-up, making your bike fit you like a glove!

Why choose an electric bike?

  • Beat traffic congestion & park easily
  • Incredibly cheap to run - beat rising petrol prices
  • Can also be used as a regular bike to get fit
  • Electric pack means suitable for all - whatever your age and fitness level
  • Age restriction - you have to be 14 years old to ride on the public highway.
See the fast4ward range.
See the FreeGo range.
See the LifeCycle range.
See the Powabyke range.